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Privacy Policy

Privacy Policy and Identity Protection Procedures: We value you as a customer and we know how much your privacy means to you. In the normal course of providing you telecommunications service, Wheat State Telephone collects and maintains certain information about you, whether it is the information actually contained on your monthly phone bill or information specific to your identity. Wheat State Telephone uses this information to conduct our business, to advise you of our products and services, and to provide you with excellent customer service.

 

When you contact one of our customer CARE centers for assistance we may verify your identity prior to accessing your account information. This is to protect your identity and prevent fraudulent activity from occurring. We may ask you to verify information that identifies you as the primary account holder. Any information that we collect from you will be used to identify you, your consumer identity and your account information– these safeguards have been implemented to protect you from fraud and/or identity theft.

 

Wheat State Telephone Privacy Statement: Wheat State Telephone does not sell customer information. In order to protect customer information, we use technology and procedural safeguards to protect your privacy. We review our policies and practices, and monitor our customer CARE centers and computer networks to prevent unauthorized access or usage. We may be required to disclose your customer information for legal and regulatory reasons such as a court order, to investigate fraud or other unlawful uses of communications services. We may also share your customer information with consumer credit-reporting agencies to verify your identity and/or credit history, and provide information to collection agencies as necessary. We respect your privacy and we're committed to keeping you informed and protected.

 

Contact Information: Our customer service department can be reached anytime at (800) 442-6835, by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or by fax at (620) 782-3302. Our main business office is located at 106 W 1st Street, Udall, KS 67146, USA. Postal mail should be addressed to Wheat State Telephone, PO Box 320, Udall, KS 67146.

Wheat State Telephone is an equal opportunity provider and employer: If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202)690-7442 or email at This email address is being protected from spambots. You need JavaScript enabled to view it..

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